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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Magali Muria

August 27, 2024

5  out of  5
rating by Magali Muria
"This office has rare exceptional customer service. When you call, a person answers rightaway. Everytime I need something from them they do it immediately. I wish all agents were like them."
We responded:
"Thank you so much, Magali! We truly appreciate your kind words and are thrilled to hear that you've had such positive experiences with our team. Providing exceptional service and quick responses is our top priority, and we're glad it shows. If there's anything else we can do for you, please don't hesitate to reach out! - Gene Kim State Farm Insurance Agent in Falls Church, VA"
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Jezz Mark Esmilla

March 19, 2024

5  out of  5
rating by Jezz Mark Esmilla
"Brenda is my agent, she helped me to have the best rate ever for my newly bought Rav4. I would definitely recommend Brenda because she listens to what you need and will help you have an amazing rate for insurance. 🤝🏼"
We responded:
"Thank you, Jezz, for your kind words! I'm thrilled to hear that Brenda provided you with excellent service and helped you secure the greatest price for your newly purchased vehicle. At the Gene Kim State Farm agent office, we prioritize understanding our customers' needs and finding them the most suitable insurance options. We appreciate your recommendation and look forward to continuing to serve you. If you any questions or need further assistance, please don't hesitate to reach out. We're here to help."
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Robert Brown

February 27, 2024

5  out of  5
rating by Robert Brown
"Gene and his staff have always been responsive and helpful. We have experienced their service for many years and will continue to do so."
We responded:
"Bob, thank you for your continued trust and support! 🌟 We greatly appreciate your kind words about the responsiveness and helpfulness of our team. It's been a pleasure serving you over the years, and we look forward to continuing to provide you with excellent service. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing the Gene Kim State Farm Agent Office! 😊👍"
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Kevin Jennings

January 15, 2024

5  out of  5
rating by Kevin Jennings
"Gene and Helen Kim run a great office! Helen is especially attentive and worked hard to resolve multiple incidents for me and my family. After moving and having to switch to a different office, I see that the Kims provide the service you want when you need it."
We responded:
"Kevin, thank you for your kind words! 🌟 We're thrilled to hear that Helen's attentiveness and dedication helped resolve multiple incidents for you and your family. Providing excellent service is our priority, and we're delighted to have you as part of the Gene Kim State Farm family. If you ever need further assistance or have questions, feel free to reach out. We appreciate your trust in our office! 🚗😊"
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Gina Pak

January 4, 2024

5  out of  5
rating by Gina Pak
"Helen & Gene have always been so responsive and attentive in time of crisis. They always help point me in the right direction and are there every step of the way to resolve the issue. Both Helen & Gene are always very professional and assist above and beyond what is necessary. I am so grateful to work with such wonderful agents that genuinely care about providing the best service for me and my family."
We responded:
"Hi Gina, 🌟 Thank you so much for your heartwarming review! We deeply appreciate your kind words about our team's responsiveness and attentiveness during times of crisis. Helen and I are dedicated to providing the greatest service and support to you and your family. We're genuinely grateful for the opportunity to assist you, and we look forward to continuing to be there for you every step of the way. 🤝"
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Mukesh Bhakta

December 28, 2023

5  out of  5
rating by Mukesh Bhakta
"Absolutely the best. Helen Kim and Brenda are so attentive and have fulfilled my families and multiple businesses needs for over 20 years. They are so attentive and always get products and all the forms we need the same day every time."
We responded:
"Hi Mukesh, 🚀 We're truly honored by your positive feedback! Thank you for being a valued customer for over 20 years. Helen, Brenda, and the entire team at Gene Kim State Farm are delighted to have fulfilled your family's and businesses' needs. Your continued trust in our attentive service is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We're committed to providing the greatest service for many more years to come. 🙌"
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rose miller

September 15, 2023

5  out of  5
rating by rose miller
"I have been with State Farm Insurance for the last 20 years and always been happy with their great and quick service. Helen is very prompt in any requests or action needed from their side. That's the reason I stayed with them aside from their very competitive rates. Both my car and house insurance are covered by them. I truly love their service!"
We responded:
"Hello! Thank you for your loyalty over the last 20 years with Gene Kim State Farm Insurance! 🤝 We're thrilled to hear you've been happy with our great and quick service. 😊 Helen is always here to assist promptly, ensuring your satisfaction. 🚗🏠 Your continued trust in our prices for both car and house insurance mean the world to us! 🌎 We truly love serving you! 🙌 "
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VF Blackman

September 6, 2023

5  out of  5
rating by VF Blackman
"We first went to see Gene Kim in the late 90's, when living in Virginia, and were won over by his professionalism and help. We could get an answer fast. Even though we moved to a different state we still use Gene Kim. As a family we like the family feel to doing business with him and his wife."
We responded:
"Thank you so much for your long-standing trust in our agency! 😊 It's been an absolute pleasure serving you and your family since the late '90s, even after you moved to a different state. 🚗🏠 We take pride in providing efficient and professional service while maintaining that family-oriented atmosphere. 🙌 Helen and I are grateful for customers like you who appreciate our commitment to excellence. If you ever need anything or have questions, please know that we're just a call away. We look forward to continuing our partnership for many more years to come! 🌟👨‍👩‍👧‍👦🤗 – Gene Kim State Farm"
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Heather Naples

September 5, 2023

5  out of  5
rating by Heather Naples
"Gene and Helen have been wonderful. They are very responsive and always helpful to point us in the right direction if we have an insurance need that they can't cover due to geographic areas, etc. My family has been with State Farm for 40+ years - and most of that time with Gene Kim - and have never had a problem."
We responded:
"Heather, thank you so much for your heartfelt 5-star review! 😊 We're truly honored to have been a part of your family's insurance journey for over 40 years. 🚗💼 It's been our pleasure to assist you and provide guidance whenever you've needed it. Helen and I are dedicated to ensuring our customers are well taken care of, and your kind words reaffirm our commitment. 🙌 If there's anything else we can do for you or your family, please don't hesitate to reach out to Gene Kim State Farm. We're here to support you every step of the way! 🤝🌟😀"
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Carlton Tillman

August 24, 2023

5  out of  5
rating by Carlton Tillman
"I have been with State Farm for nearly 3 decade's and Gene Kim's office does not disappoint. Quick response time and quality customer service."
We responded:
"🌟 Thank you so much, Carlton, for being a loyal State Farm customer for almost three decades! 🎉 We're thrilled to know that Gene Kim State Farm has met your expectations. ⏱️👏 Your praise for our quick response time and quality customer service truly warms our hearts. ❤️ We're here to continue providing you with top-notch assistance whenever you need us. 🤝🏼 Thank you for trusting Gene Kim State Farm! "
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Santos Sorto

July 7, 2023

5  out of  5
rating by Santos Sorto
"Great service fast and affordable"
We responded:
"Thank you so much for your wonderful 5-star review! We greatly appreciate your kind words about our service and are thrilled to hear that you found it satisfactory. Customer service is our top priority, and it's truly rewarding to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to call Gene Kim State Farm."
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Anoop Kaul

July 5, 2023

5  out of  5
rating by Anoop Kaul
"Very responsive. I asked a question on 4th of July 2023, expecting answer in a day or two. I got the answer in just a few minutes. Today nothing 07/05/2023, I again texted a question and your a call from Helen in 5 minutes. Exceed all my customer service expectations! I have been with this agency since 2018."
We responded:
"Hi Anoop! Thank you for the 5-star review, we are incredibly happy to hear you were able to have your questions answered in a timely manner, especially during a holiday. I'm glad Helen was able to be there for you and you have the whole Gene Kim State Farm team behind you. We are lucky to have had you since 2018 and look forward to many more years together."
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Erika I

May 12, 2023

5  out of  5
rating by Erika I
"I have been with State Farm and Helen Kim as my insurance agent for several years now and she has been fantastic. She is incredibly responsive, prompt, and always finds the best insurance policies for me. She was able to find an auto insurance policy that decreased my monthly payment by $150 from what other insurance company was charging, even though I had exactly the same coverage amount. It's incredible that I was paying almost $200/month with another carrier despite having no accident history, but Helen was able to find such savings for me! Helen goes above and beyond to find additional ways for me to get discounts and I have all my auto, home, and umbrella policies through her. I highly recommend Helen's services to anyone who wants an agent that is reliable, efficient, and always looking out for their best interests."
We responded:
"Erika, thank you so much for taking the time to leave us a 5-star review! I may be a little biased, but I obviously agree with you that Helen is fantastic. She is very knowledgeable and cares about our customer's individual needs, which is a quality you don't see a lot of these days when it comes to customer service. We go above and beyond for our customers whenever we can and it's a pleasure to do so. We appreciate your recommendation and encourage you to call or drop by Gene Kim State Farm Insurance in Falls Church. "
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Ira Entis

May 7, 2023

5  out of  5
rating by Ira Entis
"Very responsive team"
We responded:
"Thank you for your feedback of Gene Kim State Farm, Ira! We are always happy to help our customers and provide excellent service. Let us know if you have any questions or feel free to stop by our office for a visit."
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Jose Rob

April 1, 2023

5  out of  5
rating by Jose Rob
"This office has very good customer service."
We responded:
"Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our office to have great customer service. At Gene Kim State Farm, we strive to provide our customers with exceptional service and support, and we're glad to hear that we've met your expectations. If you have any further feedback or questions, please don't hesitate to let us know. We appreciate your business and hope to continue serving you in the future."
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John K

March 28, 2023

5  out of  5
rating by John K
"Helen and Gene provided excellent customer service and constant communication for my new insurance needs. I'll recommend them to my family and friends!"
We responded:
"Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Helen and the rest of the Gene Kim State Farm team were able to provide you with excellent customer service and keep you informed throughout the process of fulfilling your new insurance needs. We appreciate your recommendation to your family and friends, and we look forward to continuing to provide you with the high level of service you deserve."
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Nick Glass

March 7, 2023

5  out of  5
rating by Nick Glass
"Gene Kim and Helen are fantastic at what they do. I relocated to NOVA and they were able to help me transfer all my Insurance with me. I say they "helped" me but in reality they did every single thing for me. I did not have to lift a finger after reaching out to them. They have been very kind to me in every instance of correspondence, not only are they polite but they work quickly and efficiently. I have gone to them for multiple insurance policies now and each time I know they will make the process professional and simple."
We responded:
"We are absolutely elated to hear the great news, Nick, thank you for your 5-star review! We really care about our customers and want to make sure you’re getting the level of service you deserve coupled with the proper follow-through. We are always happy to help out and will be there for you whenever need us. Please don’t hesitate to reach out to Gene Kim State Farm for all of your questions and needs. We even have a mobile app available that you can download that gives you easy access to all of your insurance policies, and if you want to learn more feel free to call."
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Austin H.

January 2, 2023

5  out of  5
rating by Austin H.
"I have been a customer of Mr. Gene Kim for more than 10 years. During this period, he and his office have provided excellent services to address all my insurance needs. They are always responsive, professional, courteous, and effective. I highly recommend Mr. Gene Kim and his office for any insurance needs."
We responded:
"Thank you so much for your feedback and 5-star review, Austin! Longevity means a lot in this kind of industry, and we appreciate the opportunity to cover you. Excellent Customer Service for 10 years is a wonderful thing to hear, and we encourage you to stop by Gene Kim State Farm if you need anything. You can also feel free to text or call us at (703) 237-5105 with any questions, and we will be there to help you."
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Benjamin Burgess

November 10, 2022

5  out of  5
rating by Benjamin Burgess
"The team is very responsive and quick to sent COI's for my projects."
We responded:
"We love supporting our customers and it was our pleasure to get your COI over to you in a timely manner. Customer service is very important to the Gene Kim State Farm team, so please let us know if you have anything else you'd like to discuss. Thank you for your review!"
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Jacob Eisen

November 7, 2022

5  out of  5
rating by Jacob Eisen
"I have been using Helen Kim and her State Farm agency for a few years. Very happy with their responsiveness, and assistance with broad coverage for me and my family. Thanks for the great service!"
We responded:
"Thank you so much for leaving a 5-star review for the Gene Kim State Farm Agency! Helen is such a valuable member of our team and we are lucky to have her. We are always happy to assist with any questions you may have!"
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Stacy Lu

July 13, 2022

5  out of  5
rating by Stacy Lu
"The staff in the Gene Kim office, and Helen in particular, are among the nicest and most efficient professional I've ever worked with. Incredibly good customer service. I have found State Farm to be superior as well, with quite reasonable prices. Highly recommend."
We responded:
"Thank you so much for your 5-star review, Stacy! I may be biased, but I think Helen and the team here are pretty great! Customer service is our top priority and we are thrilled we can offer you insurance at a reasonable price. Give the Gene Kim Agency a call if you have any questions or want to learn more about the insurance products that we offer."
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Julio Roque

July 1, 2022

5  out of  5
rating by Julio Roque
"I been working whit this agent and his team for over 10 years, I just can say best decision of my live. Brenda Reyes she is the best of the best 10/10 highly recommended. She’s isn’t just a professional she put so much energy in any task , she above and beyond."
We responded:
"Thank you for leaving the Gene Kim Agency a review, Julio! Brenda is truly an asset to have on the team, and she always puts our customer's needs first. We appreciate how long you've been with us and look forward to the many years to come. Give us a call or stop by if you need anything!"
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Katie Berryman

April 13, 2022

5  out of  5
rating by Katie Berryman
"I've been a customer since 2016. Great service, quick to respond, and a prime example of why I still pay for an agent. Update in 2022: I just bought a new car and not only were the rates still competitive, but the transition was seamless and timely. The staff here continue to be friendly, helpful, and supportive. Would highly recommend!"
We responded:
"Katie, we value your business and trust."
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Myeong Lim

April 8, 2022

5  out of  5
rating by Myeong Lim
"Always responsive immediately."
We responded:
"We do what we can to be as prompt as possible! Thank you for your recognition as well as your review, we appreciate you being in the Gene Kim State Farm Insurance Family! Let me know if you need anything else."
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Marc Klein

March 28, 2022

5  out of  5
rating by Marc Klein
"I am a long time client of Gene Kim and State Farm. He and his colleagues (i.e., Brenda) continue to provide outstanding customer service."
We responded:
"Thank you so much for leaving the Gene Kim Agency a review! We appreciate your business and continued support, and we hope to continue to provide the outstanding customer service you deserve. Brenda is a huge asset to our team and we are lucky to be working with her. Let us know if you need anything else, and thank you again!"