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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

rose miller

September 15, 2023

5  out of  5 rating by rose miller
"I have been with State Farm Insurance for the last 20 years and always been happy with their great and quick service. Helen is very prompt in any requests or action needed from their side. That's the reason I stayed with them aside from their very competitive rates. Both my car and house insurance are covered by them. I truly love their service!"

VF Blackman

September 6, 2023

5  out of  5 rating by VF Blackman
"We first went to see Gene Kim in the late 90's, when living in Virginia, and were won over by his professionalism and help. We could get an answer fast. Even though we moved to a different state we still use Gene Kim. As a family we like the family feel to doing business with him and his wife."

Heather Naples

September 5, 2023

5  out of  5 rating by Heather Naples
"Gene and Helen have been wonderful. They are very responsive and always helpful to point us in the right direction if we have an insurance need that they can't cover due to geographic areas, etc. My family has been with State Farm for 40+ years - and most of that time with Gene Kim - and have never had a problem."

Carlton Tillman

August 24, 2023

5  out of  5 rating by Carlton Tillman
"I have been with State Farm for nearly 3 decade's and Gene Kim's office does not disappoint. Quick response time and quality customer service."

Santos Sorto

July 7, 2023

5  out of  5 rating by Santos Sorto
"Great service fast and affordable"

Anoop Kaul

July 5, 2023

5  out of  5 rating by Anoop Kaul
"Very responsive. I asked a question on 4th of July 2023, expecting answer in a day or two. I got the answer in just a few minutes. Today nothing 07/05/2023, I again texted a question and your a call from Helen in 5 minutes. Exceed all my customer service expectations! I have been with this agency since 2018."

Erika I

May 12, 2023

5  out of  5 rating by Erika I
"I have been with State Farm and Helen Kim as my insurance agent for several years now and she has been fantastic. She is incredibly responsive, prompt, and always finds the best insurance policies for me. She was able to find an auto insurance policy that decreased my monthly payment by $150 from what other insurance company was charging, even though I had exactly the same coverage amount. It's incredible that I was paying almost $200/month with another carrier despite having no accident history, but Helen was able to find such savings for me! Helen goes above and beyond to find additional ways for me to get discounts and I have all my auto, home, and umbrella policies through her. I highly recommend Helen's services to anyone who wants an agent that is reliable, efficient, and always looking out for their best interests."

Ira Entis

May 7, 2023

5  out of  5 rating by Ira Entis
"Very responsive team"

Jose Rob

April 1, 2023

5  out of  5 rating by Jose Rob
"This office has very good customer service."

John K

March 28, 2023

5  out of  5 rating by John K
"Helen and Gene provided excellent customer service and constant communication for my new insurance needs. I'll recommend them to my family and friends!"

Nick Glass

March 7, 2023

5  out of  5 rating by Nick Glass
"Gene Kim and Helen are fantastic at what they do. I relocated to NOVA and they were able to help me transfer all my Insurance with me. I say they "helped" me but in reality they did every single thing for me. I did not have to lift a finger after reaching out to them. They have been very kind to me in every instance of correspondence, not only are they polite but they work quickly and efficiently. I have gone to them for multiple insurance policies now and each time I know they will make the process professional and simple."

Austin H.

January 2, 2023

5  out of  5 rating by Austin H.
"I have been a customer of Mr. Gene Kim for more than 10 years. During this period, he and his office have provided excellent services to address all my insurance needs. They are always responsive, professional, courteous, and effective. I highly recommend Mr. Gene Kim and his office for any insurance needs."

Benjamin Burgess

November 10, 2022

5  out of  5 rating by Benjamin Burgess
"The team is very responsive and quick to sent COI's for my projects."

Jacob Eisen

November 7, 2022

5  out of  5 rating by Jacob Eisen
"I have been using Helen Kim and her State Farm agency for a few years. Very happy with their responsiveness, and assistance with broad coverage for me and my family. Thanks for the great service!"

Stacy Lu

July 13, 2022

5  out of  5 rating by Stacy Lu
"The staff in the Gene Kim office, and Helen in particular, are among the nicest and most efficient professional I've ever worked with. Incredibly good customer service. I have found State Farm to be superior as well, with quite reasonable prices. Highly recommend."

Julio Roque

July 1, 2022

5  out of  5 rating by Julio Roque
"I been working whit this agent and his team for over 10 years, I just can say best decision of my live. Brenda Reyes she is the best of the best 10/10 highly recommended. She’s isn’t just a professional she put so much energy in any task , she above and beyond."


April 13, 2022

5  out of  5 rating by Katie
"I've been a customer since 2016. Great service, quick to respond, and a prime example of why I still pay for an agent. Update in 2022: I just bought a new car and not only were the rates still competitive, but the transition was seamless and timely. The staff here continue to be friendly, helpful, and supportive. Would highly recommend!"

Myeong Lim

April 8, 2022

5  out of  5 rating by Myeong Lim
"Always responsive immediately."

Marc Klein

March 28, 2022

5  out of  5 rating by Marc Klein
"I am a long time client of Gene Kim and State Farm. He and his colleagues (i.e., Brenda) continue to provide outstanding customer service."

Phil Christensen

March 17, 2022

5  out of  5 rating by Phil Christensen
"The competitive rates and comprehensive services of a big company, with the personal touch and responsiveness of a real physical office where you deal with friendly human beings (in person, by phone, or online - your choice) instead of a grab bag of random call center agents... what's not to like? We've done business with the Gene Kim agency for many years, eventually moving all of our policies to State Farm through them (at a significant discount!). Mr. Kim and his team are unfailing prompt, polite, and available. Highly recommended!"

Coupard Architects

January 19, 2022

5  out of  5 rating by Coupard Architects
"We have been long time clients of Gene Kim's office for both our professional and personal needs. The staff is friendly and courteous. Helen Kim is always helpful and consistently responds to all of our questions and requests very quickly. We highly recommend this agency."

Bob Millradt

October 18, 2021

5  out of  5 rating by Bob Millradt
"I have been with Gene Kim for more than 20 years. He is extremely knowledgeable, he always recommends the optimal insurance for my needs, and he is always extremely responsive. But most important, when I have been in real need of assistance, he and his staff were there for me. I have stayed with him for more than two decades because I know I can count on him."

Deborah G

September 13, 2021

5  out of  5 rating by Deborah G
"He is great and answers my questions immediately and was able to save me money. Great all around!"

Blake Thomas

August 28, 2021

5  out of  5 rating by Blake Thomas
"I had trouble setting up my online account but Brenda was willing to walk me through everything! She was very helpful. Gene is an awesome individual."

Cindy Yablonski

August 16, 2021

5  out of  5 rating by Cindy Yablonski
"Outstanding service. Very professional team that we trust with all of our insurance needs for over 25 yesrs!"